Refund Policy | Vector Cloudcore Trade Marketing

Scope

This policy applies to paid engagements for trade marketing execution tracking—store audits, display tracking visits, field quality sampling, compliance checks, POS verification, and coverage reporting. This website does not process payments; refunds follow the invoice and statement of work for your project.

Eligibility

Refund requests are considered when we cancel a booked visit cycle for reasons within our control, when prepaid work has not started, or when a written guarantee in your statement of work is not met. Requests should be emailed to hello@vector-cloudcore.digital with the invoice number and reason.

Timeframe

Submit refund requests within fourteen (14) days of the invoice date for prepaid packages, or within seven (7) days of receiving a deliverable you believe is incomplete under the agreed scope. Later requests are reviewed case by case.

Full refunds

A full refund of prepaid fees may apply if we have not begun checklist preparation, door scheduling, or field visits, and you cancel in writing within the cooling-off period stated in your proposal (if any), or if we cancel the engagement before kickoff.

Partial refunds

If some visit waves or report cycles are complete, fees for finished work are earned. Unused prepaid visit days may be refunded proportionally or credited toward a later cycle, as agreed in writing.

Non-refundable items

• Completed store visits and delivered evidence packs
• Custom checklist design already approved and delivered
• Third-party travel or access fees already incurred with your approval
• Deposits marked non-refundable in the statement of work after kickoff

Work already started

Once field teams are scheduled and briefed, cancellation may incur a partial fee covering preparation and any non-recoverable travel. We will itemize those costs when you cancel.

Purchased materials

If you asked us to print reference sheets, badge materials, or similar items for a cycle, costs already spent are non-refundable. Unused materials can be transferred to a rescheduled cycle when practical.

Cancellation and rescheduling

You may reschedule visit windows with at least five (5) business days’ notice without a rescheduling fee, subject to auditor availability. Shorter notice may incur a rescheduling charge. Repeated no-shows at agreed doors—where retailer access was confirmed—may be billed as completed visit attempts.

No-shows and access refusal

If a store denies access despite prior arrangements, we document the attempt. That visit may count toward the booked volume unless your agreement states otherwise. We will propose alternate doors when the door list allows.

Deposits

Projects may require a deposit to reserve field capacity. Deposits are applied to the final invoice. Refundability of deposits is stated in your proposal; after kickoff, deposits are typically applied to work performed rather than returned in full.

Refund method and processing time

Approved refunds are returned via the original bank transfer or payment method within fourteen (14) business days after approval. Bank processing times may add several days.

Contact for refund requests

Email hello@vector-cloudcore.digital or write to Ekachai Rd., Bang Bon, Bang Bon, Bangkok, 10150, Thailand, phone +66 0-2416-3886. Include your company name, invoice number, and the services concerned.